Jaguar Heritage Trust Terms & Conditions

It is important that you read these Terms and Conditions carefully.  Together with our Privacy Policy, they govern our relationship with you in relation to this website and your purchase of goods from it. 
This website ( is operated by Jaguar Heritage Trust which is the operating name of the Jaguar Daimler Heritage Trust, registered in England No. 1709907 and registered charity No. 286863, with registered office address at Abbey Road, Whitley, Coventry CV3 4LF.
All references herein to "Jaguar Heritage Trust", "we" and "our" are references to the Jaguar Daimler Heritage Trust, any subsidiary or holding company of this and any other subsidiary of such holding company (as these terms are defined in section 736 of the Companies Act 1985).
Your use of this site and the information available on this site is subject to the Terms and Conditions set out below and by using this site you are acknowledging your consent to them. If you do not accept these Terms and Conditions in full, you must stop using this website immediately.
Jaguar Heritage Trust in its sole discretion reserves the right to change these Terms and Conditions at any time without notice. Any changes will be posted here.
We have made every effort to ensure the accuracy of the information contained in this site. Also, we are constantly seeking ways to improve the specification, design and production of our products and services, and alterations take place continually. Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our products and services.
Distributors and Dealers are not our agents and have absolutely no authority to bind us by any express or implied undertaking or representation.
This site is available only for your personal, non-commercial use.
Any reference in this site to speed or performance should not be taken as an encouragement to drive either dangerously or at speeds in excess of national limits.
No contract shall exist between you and Jaguar Heritage Trust for the sale of any product unless and until you have received confirmation of your order from us. Once the confirmation has been received, there will be a legally binding contract between us.


To be able to order you will need to register on the website and log in using your unique log-in details supplied as part of the registration process (e.g. username, password). You are responsible for keeping your log-in details confidential. You agree to accept responsibility for all activities which occur in relation to the same. You should not permit other people to use your username or your password.

You should contact our Customers Services department (see below) as soon as possible if you believe that anyone has obtained your log-in details without your permission or if you become aware of any other breach of security on this website. We will not be responsible to you if there isunauthorised access to your log-in details or unauthorised activity on this website as a result of your log-in details becoming known by someone else, unless this is due to our own failure to take proper care.

By placing an order, you agree to be bound by these Terms and Conditions.  We advise you to keep a copy of these Terms and Conditions and your order details for your future reference. 

Once you have completed compiling your order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact our Customer Services department (see below).

When you submit your order, you are offering to buy the goods at the price set out in the order. 

To make your order, you will be directed to a secure area of the website where you can enter your payment information. Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen on this website displaying the details of your order.

We will acknowledge receipt of your order by e-mail. This is not an acceptance of your order.  The contract between us is not formed until we confirm that we have accepted your order or we dispatch the goods to you, whichever is the earlier.  If you do not receive an order acknowledgement from us then we may not have received your order. Please contact us on +44 24 7656 4425 or by e-mail at if you have not received an acknowledgement of your order within five (5) working days.

If you discover you have made a mistake with your order after you have submitted it to us, please contact us immediately so we can try to correct the mistake before the goods are dispatched. We are unable to rectify mistakes after this time, although you still have the right to cancel as described below.


All payments must be made at the time of placing the order using the payment facilities on this website. We accept payment by all major debit and credit cards and via PayPal.

It is your responsibility to ensure that the payment details you provide are correct and complete. We are not responsible for supplying goods if the details you submit when making your order are incorrect or incomplete. 

No payment will be deemed to have been made until we have cleared funds and we will not dispatch the goods until we receive payment in full. If we are unable to accept your order for any reason then we will at our option, either not debit your credit card or refund any money paid by you in respect of that order.


The prices on this website are checked regularly to ensure that they are correct. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed.

The price you pay for Jaguar Heritage Trust Shop products and Jaguar Heritage Trust services is the price shown on the page in the Jaguar Heritage Trust website, which includes UK V.A.T. unless otherwise stated.  You may be liable to pay import duties and VAT applicable in your own country if outside the UK.
The price you pay for Jaguar Heritage Parts shipped via your chosen Jaguar Dealer is the price shown on the page in the Jaguar Heritage Parts website plus the local country tax, unless otherwise stated.
The price you pay for Jaguar Heritage Parts shipped direct from Jaguar Heritage Trust is the price shown on the page plus additional packing, carriage and insurance charges as appropriate, plus UK V.A.T.
Jaguar Heritage Trust reserves the right to change prices listed without notice. All orders for products are subject to availability and Jaguar Heritage Trust reserves the right to decline to supply any individual or company.
Prices online may differ from those elsewhere.


When ordering from Jaguar Heritage Trust you may cancel your order for any reason at any time up to the point of dispatch. If you have already received the goods, then they should be returned within 7 days at your own cost. However, if you do cancel the following terms will apply:
To cancel your order you must notify Jaguar Heritage Tust in writing to:
Jaguar Heritage Trust: by e-mail to or by post to Jaguar Heritage Trust, Unit 4 Fairfield Court, Seven Stars Industrial Estate, Wheler Road, Coventry, CV3 4LJ, England.
You may not cancel your order if you have taken any product out of the sealed package in which it was delivered to you.

If you cancel your order but Jaguar Heritage Trust has already dispatched the product to you, then you must call the Jaguar Heritage Trust Shop on +44 (0) 24 7656 4425 to arrange a return, which will be at your cost and risk. Sealed items should not be unpacked.


We do our best to ensure that all goods shown on this website are available to order.  However, if any goods that you have ordered are out of stock or no longer available we will attempt to contact you to arrange a refund or alternative time for delivery. In addition, if the goods are no longer available we may offer you substituted goods of a similar nature and quality.  Again, in this case, we will contact you and ask if you wish to proceed. 
If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the goods until we have confirmed that we have accepted your order.  If you wish to exercise your right to cancel as set out below in respect of substituted goods, we will pay for the cost of you returning them.


We aim to dispatch goods purchased from the Jaguar Heritage Trust Shop within five (5) working days of you placing an order but we cannot give an exact delivery date. If we are unable to dispatch your order within thirty (30) days, we will let you know this, and only if you agree we will dispatch the item if and when it becomes available.

We also may deliver the goods in several consignments but will not charge any extra delivery for this. 

We will arrange for delivery of the goods by Royal Mail or courier service, depending on the goods purchased.  Postage and packing costs will be calculated during the checkout process based on weight and the destination country.
Please be aware that cross border delivery times may be affected by customs inspections.

If you have not received the goods within thirty (30) calendar days of submitting your order or any other date that we have agreed with you please let us know as soon as possible.  You may cancel the order and we will refund any money paid by you in relation to that order if we have not delivered your goods within thirty (30) calendar days.

Details of Jaguar Heritage Trust's arrangements for delivery and delivery charges will be advised and agreed with you prior to processing your order.


Jaguar Heritage Trust hopes that all of its customers are happy with their purchases. If the product(s) Jaguar Heritage Trust delivers are not what you ordered or are defective or damaged, please let our Customer Service Department know (details shown below) as soon as possible and Jaguar Heritage Trust will provide a refund or replacement, via the original point of sale, in accordance with Jaguar Heritage Trust's Returns Policy.


Jaguar Heritage Trust will not be liable to you in the event that it is prevented by circumstances beyond its control from delivering any product which you have ordered or for any damaged or defective goods.


If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.


If you have any comments with regards to service you've received from us online please call our relevant Customer Service department, listed below, on their dedicated phone line (lines ordinarily open from 9.00am GMT to 4:00pm GMT Monday to Thursday and until 1:00pm GMT on Friday) Alternatively, you can send your comments by e-mail or Fax
Jaguar Heritage Trust Shop, Unit 4 Fairfield Court, Seven Stars Industrial Estate, Wheler Road, Coventry, CV3 4LJ, England
Tel: +44 (0) 24 7656 4428  
Fax: +44 (0) 24 7656 1690  
Jaguar Heritage Trust Enquiries, Unit 4 Fairfield Court, Seven Stars Industrial Estate, Wheler Road, Coventry, CV3 4LJ, England
Tel: +44 (0) 24 7656 4420  
Fax: +44 (0) 24 7656 1690


We try to ensure that information on our site is accurate, complete and up-to-date. However, in using this site you agree to be bound by these Terms & Conditions, which take effect on the date when you first use the site.
Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. The information, specification and colours on this website may vary from market to market and are subject to change without notice. Please consult us or your Jaguar Dealer for the availability of Heritage Parts and accessories. In particular, we do not warrant or represent the accuracy or completeness of information provided on the site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.
In no event will we be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or any other action, arising out of or in connection with the use of the site.
Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.


The Jaguar Heritage logo is the property of Jaguar Land Rover Limited. All names, images, logos identifying Jaguar, Daimler, Lanchester are proprietary marks of Jaguar Land Rover Limited and are used with permission. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. We do not give any permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.


We may link to other websites which are not within our control. We are not responsible for these websites in any way, and do not endorse them. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit.

You may link to this website from another website.  If you do wish to link to this website from another website you must comply with the following guidelines:
  • links must be to the homepage of the website at
  • you may not create a frame or any other border around the website;
  • the site from which you wish to link must comply with all relevant laws and regulations and must not contain content which may be considered to be distasteful or offensive;
  • you must not imply that we endorse or are associated with any other website, product or service.


Software downloads from this site have been thoroughly scanned and tested at all stages of production but, as with all downloaded software, we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. We cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.


These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.
If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.


All rights, including copyright and database rights, in this website and its contents, are owned by or licensed to Jaguar Heritage Trust, or are otherwise used by Jaguar Heritage Trust as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Jaguar Heritage Trust or the copyright holder.
You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.
Jaguar Heritage Trust reserves the right to use for its own purposes any material submitted to this site, including text and images, either on the site or in any other form, including for publicity purposes. Jaguar Heritage Trust reserves the right to monitor submissions to the site and to edit or reject any submissions.
Copyright (c) 2015 Jaguar Heritage Trust